Frequently Asked Questions
Everything you need to know about your home and landscape projects.
What is the standard shipping time for my order?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes 3-7 business days to arrive.
Do you offer professional discounts for contractors?
Yes, Big Frog Supply offers a dedicated pro-program for landscaping and home improvement professionals. Please contact our support team to set up your trade account.
What is your return policy for home hardware and supplies?
We offer a 30-day return policy on most unused and unopened items in their original packaging. Please note that certain custom-cut items may be exempt from returns.
How can I track my shipment?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Are your products covered by a warranty?
All products sold by Big Frog Supply carry the full manufacturer's warranty. Specific warranty durations and terms vary by brand and product type.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay for a secure checkout experience.